About me

Bogdan Cioban

Stuttgart Area, Germany ● Cell: +4 0744448818 ● E-Mail: ciobanbogdan@gmail.com

Summary

Experienced Dynamics 365 Solution Architect capable of switching between different roles in the implementation process (from project management, business analysis and functional design to configuration, customization, development, data migration, training and support). The experience in sales consultancy and management helps to better understand business needs and design intuitive and easy to use solutions. Certified Microsoft Dynamics professional, project manager (Prince 2 Practitioner) and Business Analyst (BCS).

Core Competences

  • Excellent knowledge of Microsoft Dynamics (versions CRM 4.0 to 365)
  • Dynamics 365 development: C#, ASP.NET, HTML, JavaScript, SSRS Reporting, SQL.
  • Web API development
  • Project management
  • Business analysis
  • Solution architecture and process design
  • Detail-oriented
  • Good communication skills

Expertise

  • More than eight years’ experience in working with Microsoft Dynamics and several end-to-end full life cycle implementations using all version of Dynamics, stating with CRM 2011
  • Highly skilled in customizing, configuring and Microsoft Dynamics development.
  • Five years’ experience in sales, sales management and sales consultancy that gives a deep understanding of business processes and organizations.
  • Ability to design simple, intuitive, maintainable and cost-efficient solutions.

Career history

Self employed

Microsoft Dynamics Solution Architect – August 2016 to present

Dynamics 365 Solution Architect with experience in designing, customizing, configuring and extending Microsoft Dynamics (versions 4.0, 2011, 2013, 2015, 2016 and 365).

Projects:

Hugo Boss (Fashion) – August 2016 to present – Working on the migration of Microsoft Dynamics CRM from 4.0 to 2015, process re-engineering and evolution. The system is highly integrated and used by more than 8.000 users worldwide.

Maccabi (Health Insurance) – 2019 – Web API development for external portal. Custom SSRS reports delivered via API.

CAUSSADE Semences (agriculture) – 2018 – Migration from Dynamics CRM 2013 on premises to Dynamics 365 online.

CRM Integration (IT & Services) – 2018 – Omnichannel solution for dynamics CRM.

Bitan Wines (Retail) – 2017 – Custom CRM portal.

TargetCall (Health insurance) – 2017 – Windows Service to import data from XLS files.

Orange Business Services

– Bucharest, RomaniaSenior Microsoft Dynamics CRM Consultant – October 2011 to August 2016

Working as a Microsoft Dynamics CRM consultant for Orange Business Services I was involved in the implementation of CRM Tools within Orange subsidiaries to support sales, marketing and customer support processes.

My responsibilities have changed throughout the projects we have implemented from Project Manager to Business & Technical Consultant and Developer. This constant change in responsibilities helped me to develop and get:

  • Deep knowledge of Microsoft Dynamics CRM (deployment, administration, complex customizations, data migration, extending the application trough JavaScript, server-side plugins, SSRS reports, web resources, integration layers).
  • Hands on experience in project management, moderating workshops, business process engineering and full cycle of product deployment.

8 projects implemented based on Microsoft Dynamics CRM 2011, 2013, 2015 and 2016

  • Sept 2015 to Jun 2016 – Project for Sonatel, Senegal – Role: CRM Solution Architect and deputy project manager – Deployment on premises of Dynamics CRM 2016 (sales, marketing and customer service process for around 450 users).
  • Jun 2014 to Sept 2015 – Project for Orange Poland – Role: CRM Solution Architect and deputy project manager – Deployment on premises of Dynamics CRM 2015 (to support sales, marketing, customer service and ordering processes for around 2500 users).
  • Sept 2013 to February 2014 – Project for Orange Botswana – Role: Project Manager & Solution Architect – Deployment on premises of Dynamics CRM 2015
  • Jan 2013 to July 2013 – Project for Orange Dominican Republic – Role: CRM Technical Consultant – Deployment online of Dynamics CRM 2013
  • Sept 2012 to Jan 2013 – Project for Orange Armenia – Role: CRM Business & Technical Consultant – Deployment of Dynamics CRM 2013
  • April 2012 to August 2012 – Project for Orange Ivory Cost – Role: CRM Business & Technical Consultant – Deployment online of Dynamics CRM 2011
  • Feb 2012 to July 2012 – Project for Meditel Morocco – Role: CRM Technical Consultant – Deployment online of Dynamics CRM 2011
  • Oct 2011-Feb 2012 – Project in Orange Uganda – Role: CRM Technical Consultant – Deployment online of Dynamics CRM 2011

Orange Uganda LTD

– Kampala, UgandaSales Consultant – March 2010 to June 2011

The main focus was to help strengthen Direct Sales channel and enhance performances. In order to achieve this, I have trained and coached local sales team, transferred best practices in sales and management, set-up a performance driven sales methodology and implemented a motivating commission schema. To further streamline the sales process, I have acted as project manager for the point of sale and stock management software (deployment, support and administration).

S.C. Orange Romania S.A

– Bucharest, Romania

Shop Manager – December 2008 to March 2010

Despite being the youngest shop manager in Orange Romania at that time, I have managed to maximize sales by focusing on coaching and developing team members, proactively developing initiatives and through effective sales floor management. Having a new shop and a new team brought many challenges, however, after less than one year, we were constantly exceeding sales objectives and, as a result, we have won a huge contest and got the title of “Best Shop Manager Orange Romania 2010”.

S.C. Orange Romania S.A

  – Bucharest, Romania

Sales Representative – April 2006 to December 2008

The main activity was to promote and sell Orange services and products with a focus on data related products (mobile internet, fax, business solutions, etc.). To achieve and exceed sales objectives I have put a lot of effort in improving customer relations and proposing the best solutions for customer needs. Once my sales abilities were proven by constant results I got involved more in training new employees and administrative tasks without losing focus on sales.

Education

From 2004 to 2009 – Faculty of Electric Engineering and Computer Science, “Stefan cel Mare” University of Suceava, Romania. Degree: Bachelor’s degree in Computer science.

Honors and awards

Best Shop Manager Orange Romania 2010 at Orange SERA10 (Sales Excellence Recognition and Award) competition organized by France Telecom.

Certifications

Foundation Certificate in Business Analysis – (BCS, The Chartered Institute for IT – Candidate Number: JD34499285, Certificate number: 00272885)

PRINCE2 Practitioner – Candidate number: P2R/949428

Microsoft Dynamics® CRM 2011 Customization and Configuration (Microsoft License SR8191461)

Extending Microsoft Dynamics® CRM 2013 (Microsoft License SR8191461 – ye8dus515c)